MvdW
Miriske van der Westhuizen
1 reviews | Active since Jul 2023
26 Apr 2026, 09:40
Wrongfully handed over to a debt collector
Wrongfully handed over to a bebt collection agency after my account is paid in full... Pathetic accounts department!! Refusal to correct the problem!!! Even with prove of payment sent!!!
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Replies (1)
Isabella Garcia's replyOfficial
13 May 2026, 14:29Dear Miriske
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your account being handed over. We understand how upsetting this situation must be for you, and we truly regret the impact it has had.
As discussed during our telephonic conversation, I have reviewed your account and can confirm that the payments received will be allocated accordingly. Please also note that there is a small outstanding balance still due on the account, which was explained during our discussion.
Unfortunately, the call was disconnected before we could fully conclude our conversation. Should you still require assistance or wish to discuss this matter further, please feel free to contact me directly and I will be happy to assist you.
Thank you once again for your feedback and understanding.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your account being handed over. We understand how upsetting this situation must be for you, and we truly regret the impact it has had.
As discussed during our telephonic conversation, I have reviewed your account and can confirm that the payments received will be allocated accordingly. Please also note that there is a small outstanding balance still due on the account, which was explained during our discussion.
Unfortunately, the call was disconnected before we could fully conclude our conversation. Should you still require assistance or wish to discuss this matter further, please feel free to contact me directly and I will be happy to assist you.
Thank you once again for your feedback and understanding.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 May 2026, 14:29
Official
Dear Miriske
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your account being handed over. We understand how upsetting this situation must be for you, and we truly regret the impact it has had.
As discussed during our telephonic conversation, I have reviewed your account and can confirm that the payments received will be allocated accordingly. Please also note that there is a small outstanding balance still due on the account, which was explained during our discussion.
Unfortunately, the call was disconnected before we could fully conclude our conversation. Should you still require assistance or wish to discuss this matter further, please feel free to contact me directly and I will be happy to assist you.
Thank you once again for your feedback and understanding.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your account being handed over. We understand how upsetting this situation must be for you, and we truly regret the impact it has had.
As discussed during our telephonic conversation, I have reviewed your account and can confirm that the payments received will be allocated accordingly. Please also note that there is a small outstanding balance still due on the account, which was explained during our discussion.
Unfortunately, the call was disconnected before we could fully conclude our conversation. Should you still require assistance or wish to discuss this matter further, please feel free to contact me directly and I will be happy to assist you.
Thank you once again for your feedback and understanding.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za