BM
Beaulah M
1 reviews | Active since Mar 2025
01 Mar 2025, 07:29
Wrong day of debit order
I love this product and i don't want to complain about the product, the problem i have is who gave you permission to change my debit order date on my account without calling me to confirm, i find it very unprofessional that if a client has a problem and send an email they will be rep**** after 10 days, i prefer communication with an email, so can someone please call me or email before end of the day
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Isabella Garcia's replyOfficial
03 Mar 2025, 07:47Dear Beaulah,
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are passionate about creating a rewarding and transparent experience for our clients, and we regret any misunderstanding regarding the terms of your subscription and the benefits included. I do, however, see that we have been in communication via email, and I look forward to speaking with you to provide further clarification regarding your account.
Please know that we truly value you as a client, and our commitment remains to provide clarity and exceptional service at every opportunity.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are passionate about creating a rewarding and transparent experience for our clients, and we regret any misunderstanding regarding the terms of your subscription and the benefits included. I do, however, see that we have been in communication via email, and I look forward to speaking with you to provide further clarification regarding your account.
Please know that we truly value you as a client, and our commitment remains to provide clarity and exceptional service at every opportunity.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Mar 2025, 07:47
Official
Dear Beaulah,
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are passionate about creating a rewarding and transparent experience for our clients, and we regret any misunderstanding regarding the terms of your subscription and the benefits included. I do, however, see that we have been in communication via email, and I look forward to speaking with you to provide further clarification regarding your account.
Please know that we truly value you as a client, and our commitment remains to provide clarity and exceptional service at every opportunity.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are passionate about creating a rewarding and transparent experience for our clients, and we regret any misunderstanding regarding the terms of your subscription and the benefits included. I do, however, see that we have been in communication via email, and I look forward to speaking with you to provide further clarification regarding your account.
Please know that we truly value you as a client, and our commitment remains to provide clarity and exceptional service at every opportunity.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za