AM
Anathi M
1 reviews | Active since Mar 2024
11 Mar 2026, 13:43
Would not recomend
I received my skin care hamper in January and requested to cancel and I did not order from them again. i spoke to one of their representitve and as a way to retain me she reduced my monthly installment to R139.... However when my account was debited it was R361 . I have been calling Isabella since the 27th of February 2026 to resolve this issue but all I get is we have ''escalated the issue mam". Their turn around time with queries is very long. I need my account corrected and reimbursed please!!
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Isabella Garcia's replyOfficial
11 Mar 2026, 15:01Dear Anathi,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and I completely understand your concern regarding the debit amount that was processed on your account.
Please be assured that your query is currently being investigated as a matter of urgency. To prevent any further inconvenience while we review the matter, I have placed your account on hold. Our team is carefully reviewing the details surrounding the agreed instalment amount and the debit that was processed so that we can ensure the necessary corrections are made.
We truly value your feedback and appreciate you bringing this to our attention, as it allows us the opportunity to address the matter properly. As soon as the investigation has been concluded, I will revert to you with an update and the appropriate resolution.
Thank you for your patience and understanding while we work to resolve this for you.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and I completely understand your concern regarding the debit amount that was processed on your account.
Please be assured that your query is currently being investigated as a matter of urgency. To prevent any further inconvenience while we review the matter, I have placed your account on hold. Our team is carefully reviewing the details surrounding the agreed instalment amount and the debit that was processed so that we can ensure the necessary corrections are made.
We truly value your feedback and appreciate you bringing this to our attention, as it allows us the opportunity to address the matter properly. As soon as the investigation has been concluded, I will revert to you with an update and the appropriate resolution.
Thank you for your patience and understanding while we work to resolve this for you.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Mar 2026, 15:01
Official
Dear Anathi,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and I completely understand your concern regarding the debit amount that was processed on your account.
Please be assured that your query is currently being investigated as a matter of urgency. To prevent any further inconvenience while we review the matter, I have placed your account on hold. Our team is carefully reviewing the details surrounding the agreed instalment amount and the debit that was processed so that we can ensure the necessary corrections are made.
We truly value your feedback and appreciate you bringing this to our attention, as it allows us the opportunity to address the matter properly. As soon as the investigation has been concluded, I will revert to you with an update and the appropriate resolution.
Thank you for your patience and understanding while we work to resolve this for you.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and I completely understand your concern regarding the debit amount that was processed on your account.
Please be assured that your query is currently being investigated as a matter of urgency. To prevent any further inconvenience while we review the matter, I have placed your account on hold. Our team is carefully reviewing the details surrounding the agreed instalment amount and the debit that was processed so that we can ensure the necessary corrections are made.
We truly value your feedback and appreciate you bringing this to our attention, as it allows us the opportunity to address the matter properly. As soon as the investigation has been concluded, I will revert to you with an update and the appropriate resolution.
Thank you for your patience and understanding while we work to resolve this for you.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za