DB
Dorothy B

1 reviews | Active since Oct 2022

01 Dec 2023, 11:26

WORST SERVICE EVER

ON THE 6TH OF NOVEMBER 2023 I WERE SOLD A PRODUCT WITH THE BEST PROMISES AND BEST QUALITY WEREBY I WAS TOLD I WOULD BE DELIVERED IN 2 WEEKS. AFTER MAKING COMPLAINTS AT EMAIL QUIRY#58345 PROMISES WERE MADE THAT WITHIN 48 HOURS PHONE CALL WILL BE RECIEVED AFTER 4 DAYS NO HELP THEN I HAD TO PHONE FROM MY CELL PHONE 1 DECEMBER 2023 HANGING ON PHONE PRESSING 1,2,3,4 HANGING ON THE PHONE FOR MORE THAN 10 MINUTES SPOKE TO MS ASHLEY WEREBY MANAGER WAS NOT ON FLOOR IN HER OWN OFFICE AND SHE CANT TRANSFER THE CALL. THEN AGAIN AFTER PUTTING MORE AIRTIME ON MY PHONE I AGAIN CONTACTED ISABELLA FROM 10:04 AGAIN PRESS 1,3,6,3,1,4 THEN MISS ELEMAI ANSWER THE PHONE AND AS IT IS SAID CONTACT CAN BE CANCELLED BEFORE A MONTH AND SHE LET ME KNOW FIRST PAYMENT AND THEN WILL BE DELIVERED ON THE 12TH OF DECEMBER 2023 WEREBY SO STRANGE HOW CAN YOU PAY FOR SOMETHING YOU NEVER RECIEVED? MS ELEMAI SAID IT WILL TAKE HER 5 DAYS TO LISTEN TO VOICE RECORDING AND PHONE ME BACK 5 DAYS????? THIS IS REALLY WORST SERVICE EVER BEST GO TO CLIKS GET ALSO BEST PRODUCTS WEREBY YOU DONT HAVE TO PAY FOR A YEAR AND ISABELLA CANT RESOLE ANY MATTER IN 48 HOURS IT BECOMES WEEKS. I INFORMED MS IM CANCELLING ON THE 2ST OF DECEMBER 2023 WEREBY IT IS BEFORE A MONTH YOU CAN EK A CONTRACT I NEVER EVER WANT TO MAKE WORST MISTAKE OF MY LIFE TO GET SOMETHING THAT IS NOT CAPABLE TO WORK WORST SERVICE EVER!!!!!

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Replies (3)
Isabella Garcia
Isabella Garcia's reply01 Dec 2023, 11:58
Official
Dear Dorothy,

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. 

I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.

I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible. 

We appreciate your understanding and looking forward to a lovely beauty journey together.

May you have a lovely day.

Warm Regards

Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za 
DB
Dorothy B's update01 Dec 2023, 12:34
Reviewer Update
Thank YOUNRS ANDRI OLIVER FOR RESOVING PROBLEM IN MINUTES BEST SERVICE EVER THEREFORE i will stay With Isabella.
Isabella Garcia
Isabella Garcia's reply04 Dec 2023, 06:44
Official
Dear  Dorothy 

I hope this message finds you in good health.

I just wanted to take a moment to personally thank you for your support. It is a great pleasure for us to provide you with excellent service.

At Isabella Garcia, we believe in the importance of customer service and strive to meet all your needs and exceed your expectations. It's not just an obligation but a genuine pleasure for our team to serve you. 

We appreciate the trust you place in us and the opportunity to serve you.

The feedback we receive from customers like you is a source of inspiration for us to continually improve ourselves and ensure that we deliver the best possible service. 

Your satisfaction is our greatest reward, and we will continue to do our best to achieve it.

If you have any questions, requests, or feedback, we encourage you to get in touch with us. We are here to assist you and support you in any way we can.

Once again, thank you for your support and the opportunity to serve you as a valued client. It is our honor to work with your business, and we look forward to serving you in the future.

Warm regards, 
  
Andri Olivier
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za