Worst service ever

My debit order for my beauty box went off on 1 August 2022. They say my package would be received within 14days, after a few follow ups from my side I was informed I will receive it within the week of the 18th of August 2022. Then I got a message from the courier company to say my package will be delivered on Friday 19 august 2022, They never pitched up or bothered to call me, On 22 August 2022 I called them and I was then informed, there was no one at the office cause they only got to my office at 18:45 I then told them to be sure to be here before 16:30 they then informed me I will have my package on 23 august 2022, now again I receive a message to say They are unable to deliver cause no one is at the office. I am at the office currently as I am at the office from 7:00 - 16:30 Monday to Friday I don't even go out for lunch. Still not once has the courier company bothered to call me to find out where they can get me to deliver my package, now I have to pay for something I didn't even receive. This is very bad. Isabella Garcia doesn't even follow up with the client to confirm if they received the package and if they are happy with it. they are quick to sell stuff to you but after that they are dead quite.

Will I ever get my package?????