worst service ever

I use to be a loyal isabella Garcia client for years telling everyone how great you and your products are. I then took a bit of a break and then decided to go back to using isabella I called to make arrangements on a package. Paid my first installment and never heard from them again. Ive called numerous times with no help at all from the consultants, I've loaded detailed complaints on their website which received no response, ive sent numerous of emails with no response ... still no package received ... i have no faith at all in you anymore your service use to be so good but has gone down the drain ..... please refund me my money asap!! And keep your products