Worst service

I had the worst experience with Isabella Garcia, I canceled products I had with them. Not because the product is bad but just due a skin condition I have. I then requested to cancel and was advised my last debit will be in July, to my surprise I was debited yesterday again and also a sms notification about my order being out for delivery. So this was renewed without my consent and also the agent Nokuthula is telling me that the sales agent cannot assist with escalating a cancelation request as apparently the agent who assisted me in June by advising that my last debit is in July was a sales Agent. Now I can't get a refund and they want to give me online store credit, for products I cannot use due to a medical skin condition. I am highly irritated and ****ed off because the agent didn't even allow me to speak, she kept speaking over me and repeating herself not assisting me with my query or listening to what I have to say. The customer service is terrible and this comes from someone who works in the customer service industry. I advised the agent that a client should be advised on business processes but she had the audacity to say that all companies are not the same Not kind regards SIAN FISHER