1 reviews | Active since Jan 2020
WORST PRODUCT
Not happy with products. I started getting the worst breakout (big painful ****les) after about three weeks of using this product. I decided to keep using it, but after about three months my skin was in such a bad condition that I decided to contact IG. They are not willing to assist me by taking back the products and rather ask me if they can send me something to use for the ****les. I asked if the manager could email me (all conversations happened via email) and the consultant said that the manager will not be able to assist me. I even sent pictures of my skin so that the consultant can see how awful it looks. I am paying for a product I cannot use. On their website it says that customers are important to them, which is a lie. I will never support IG again. They did not even try to contact me telephonically regarding this matter. I am disgusted.
I trust that you are well this morning.
Thank you for bringing your complaint to our attention.
We sincerely apologise for any inconvenience caused during this time and the negligence by the consultant. I would like to assure you that at Isabella Garcia we have an escalation process and the management team is always happy to assist our clients.
We have also asked the relevant consultant to assist you further and have noted that you were contacted yesterday.
I trust that all is in order but please do not hesitate to contact us should you have any further queries.
Wishing you a lovely day ahead.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust that you are well this morning.
Thank you for bringing your complaint to our attention.
We sincerely apologise for any inconvenience caused during this time and the negligence by the consultant. I would like to assure you that at Isabella Garcia we have an escalation process and the management team is always happy to assist our clients.
We have also asked the relevant consultant to assist you further and have noted that you were contacted yesterday.
I trust that all is in order but please do not hesitate to contact us should you have any further queries.
Wishing you a lovely day ahead.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
