Worst Delivery Experience

I honestly think Isabella Garcia needs a better delivery system and more transparency around shipments and couriers. I honestly love their perfume and buy perfume from no place else but I have had the worst experience with delivery, I made my order late November 2021, they told me the earliest I could pay was the 10th of December (which was later than I would have liked but it's alright) for my package to arrive 5-7 business days later, I had to email and enquire to find out when my package would be arriving and when it finally did, it was the wrong order. I emailed to let them know and they told me when they would collect but not when they would deliver my original order! That was on the 18th of December, it's now the 5th of January and they collected today but did not deliver! I understand closing over the holidays, that's good, necessary, applaudable even but I ordered my products well before time, they were the ones who sent me the wrong order and had me waiting as though I was the one who ordered late, it was such a stress trying to time it so that I'm actually at home to receive the package and not traveling, and that's something they didn't seem to understand. I had to email so many times to ASK when my package would be arriving?? Why? Wouldn't it be easier to get onto a system that allocates tracking numbers, they do all that stuff for you??