Worst customer service I have ever received (Loyal client since 2012)

I have been a client of Isabella Garcia since 2012 and a VIP ambassador for a few years. For the past month I have received terrible service and very poor assistance. I had been contacting the company for assistance from the 3rd of Dec'25 to order Christmas gifts for family, using Beauty Rands and Voucher codes. I received two vouchers (Value R1050) from them, that could not be used on the online order platform. I send an email request (as I've done previously in Sep'25) to place my order and later paid R80 to cover the balance due (not covered by the two vouchers) I had later been informed on 8 Dec that I could not be assisted via email order as a balance of R80 was due. I paid this amount on 8 Dec but was then informed that I should place on the website as order could no longer be place via email request. I tried placing the order on the website but again could not use the voucher codes (that had been confirmed to be valid until Oct 2026, per the consultant) I was informed to create a new registration, but seen as the registration and vouchers are linked to my current email address, the website did not allow me to create a new registration (as one already existed) and I could still not use the vouchers that had been provided to me. My voucher issues had still not been resolved after many follow ups, thus I ended up placing my order on 12 Dec (per the website placing orders before 14 Dec it would still be processed before Jan'26) Seen as I could not used the two voucher codes nor create a new registration, I placed my order on 12 Dec [Order #***3] for Christmas gifts and paid the balance (R349.44) that my Beauty Rands did not cover. The order has still not delivered until today (7 Jan) and I have not received feedback from the company about my enquiries about this delivery. I consequently put in a request to cancel my order and request a refund for the payment made, but I have still not received feedback. I was also informed by the Specialised Client liaison that Beauty Club had been discontinued (I have sent this email to the company many times now, with no proper response) but the company continued to invoice and deduct the subscription from my bank account. Only after I enquired about this again (after previous enquiries had been ignored) another VIP Beauty client liaison informed me that I had still been invoiced for this and that my request to cancel my Beauty club subscription has now been processed. My frustration is why it had been communicated in the first place that Beauty club had been discontinued in the first place! I would think that a company like this would at least inform clients properly that services that I pay for have been discontinued? Whether I will eventually be able to use my two vouchers, get my refund for the payments I made (R80 + R349.44) or why Beauty Club had still been invoiced even though it's been discontinued remains a mystery. This has been extremely frustrating and I can't believe that I have been treated so poorly by a company that I've supported over 10 years.