SM
Sandy M
1 reviews | Active since May 2019
11 Dec 2024, 09:09
Worst customer service ever
So I order face care products over the phone around November the 10th then. I was informed that my hamper will be delivered once first installment is made on the 25th they debited on my account. on the 26 Ive sent an email informing them not to deliver at the previous address then I got a confirmation. That they will deliver on the new address. Yesterday I got a call from delivery guy he was at the previous addres
Yesterday I've sent an email requesting my refund and this morning I've got an email saying they are closing the ticket because I've been helped how
This is the worst customer service
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Replies (1)
Isabella Garcia's replyOfficial
11 Dec 2024, 10:39Dear Sandy,
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
While we have arranged for an urgent delivery today, we wholeheartedly respect your preferences as discussed during our call.
Wishing you continued success on your skincare journey.
We remain at your service should you require any further assistance.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
While we have arranged for an urgent delivery today, we wholeheartedly respect your preferences as discussed during our call.
Wishing you continued success on your skincare journey.
We remain at your service should you require any further assistance.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Dec 2024, 10:39
Official
Dear Sandy,
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
While we have arranged for an urgent delivery today, we wholeheartedly respect your preferences as discussed during our call.
Wishing you continued success on your skincare journey.
We remain at your service should you require any further assistance.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
While we have arranged for an urgent delivery today, we wholeheartedly respect your preferences as discussed during our call.
Wishing you continued success on your skincare journey.
We remain at your service should you require any further assistance.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za