1 reviews | Active since Jul 2023
Worst Customer service. Delayed communication.
Isabella Garcia is poor with their communication with their customers. I've been in communication with them regarding the cancellation of my account and they are yet to give me written confirmation. I've been writing to them for several weeks on end with no real concrete feedback. I'm so frustrated and all I want is a way forward to have my service with them canceled before they deliver another package I no longer want any of their products they do not serve me why is it so hard to cancel?!
Their client Services keep responding to my emails with the same generic response. Saying that the lines are down and they are in the works of upgrading the telephonic systems.
As an interprise of such magnitude it baffles me that it takes so long to upgrade the system and yet you have no backup way of communication efficiently with your customers make it makes sense.
Thank you for sharing your concerns with us. I am truly sorry for the frustration and delayed communication you experienced — this is not the level of service we aim to provide.
I appreciate the opportunity we had to speak earlier today. Following our discussion, all the necessary arrangements have been completed, and a written confirmation has been sent to you via email for your convenience and peace of mind.
Please rest assured that your feedback has been taken seriously and has already been escalated internally to ensure that we improve on the areas you highlighted. We are committed to providing a smoother and more efficient experience for all our clients moving forward.
Should you need any further assistance, I remain at your service and will gladly assist.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your concerns with us. I am truly sorry for the frustration and delayed communication you experienced — this is not the level of service we aim to provide.
I appreciate the opportunity we had to speak earlier today. Following our discussion, all the necessary arrangements have been completed, and a written confirmation has been sent to you via email for your convenience and peace of mind.
Please rest assured that your feedback has been taken seriously and has already been escalated internally to ensure that we improve on the areas you highlighted. We are committed to providing a smoother and more efficient experience for all our clients moving forward.
Should you need any further assistance, I remain at your service and will gladly assist.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za