1 reviews | Active since Feb 2020
Where are my statements and why am I being force feed parcels?
I noticed that I was still being charged for something that was delivered over a year ago, I called Isabella Garcia on the 5th February 2026 and after being on hold for 8 minutes, with no help, I sent them a whatsapp message requesting for an urgent call back as I needed my statement, there was no response and I sent an email, I received an automated response advising me that someone would be calling me back within the next WEEK???
I waited for a call and the next thing I know, I'm getting an SMS telling me that my parcel is on the way??? I immediately call them and told the lady that I was not interested in their parcel and that all I wanted was my statement. She asked why I didn't want the parcel and I advised her that it was for financial reasons. Tell me why I was told the parcel is out for delivery??? And why is it here??? I do not want this parcel and all I want is my statement.
Thank you for bringing your concerns to our attention. I sincerely apologise for the frustration and confusion you have experienced. I fully understand how upsetting it must have been to request your statement and instead receive communication regarding a parcel you had clearly indicated you did not want.
I would like to confirm that I have personally sent your updated statement to you via email. Please review it at your convenience, and should anything require further clarification, I will gladly go through it with you in detail to ensure complete transparency.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
We operate with the utmost integrity and transparency, and I regret that your recent experience did not reflect this commitment.
Thank you for affording us the opportunity to resolve this matter.
I remain at your disposal should you require any further assistance.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. I sincerely apologise for the frustration and confusion you have experienced. I fully understand how upsetting it must have been to request your statement and instead receive communication regarding a parcel you had clearly indicated you did not want.
I would like to confirm that I have personally sent your updated statement to you via email. Please review it at your convenience, and should anything require further clarification, I will gladly go through it with you in detail to ensure complete transparency.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
We operate with the utmost integrity and transparency, and I regret that your recent experience did not reflect this commitment.
Thank you for affording us the opportunity to resolve this matter.
I remain at your disposal should you require any further assistance.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za