1 reviews | Active since Dec 2020
What happened to your service?
I did not think that after 10 years of consistently, non-troublesome service that I would be here writing a negative review…but here we are.
I ordered products on the 3rd of December (some of which were Xmas gifts) and I have STILL not received it.
The call center is non-existent and I’ve been directed to get in touch via email. Was this the last of my run-around to get something I paid for so long ago? Nope. It took 3 weeks and nudge emails to even get a response - an apology and explanation of some technical issues.
I had to nudge again this evening, after previously being told my new wait would be less than 2 weeks. No call or email to explain the additional delay.
I’m fed up with the lengths I have to go through here. How do you not have a failsafe SOP in place for technical issues like this? Very strange.
That’s beside the fact that my account was debited twice in one month last year due to more ‘technical issues’. Do better.
We are truly heartbroken to hear about your experience and sincerely apologise for the frustration and disappointment you’ve faced. After 10 years of trusting us, you deserved nothing but smooth, reliable service, and it deeply concerns us that we have let you down. Please know this is not the standard we strive for, nor does it reflect how much we value your loyalty.
Your order has been delayed due to unforeseen technical issues, and we recognise that our communication during this time should have been far clearer and more proactive. You should never have had to chase us to receive what you paid for, and we are genuinely sorry for the added stress this has caused—especially during the holiday season.
We are personally prioritising your order and taking immediate steps to ensure it reaches you without further delay. Beyond this, we are reviewing our processes to prevent such situations from happening again, because your trust and confidence in us matter deeply.
Thank you for your patience, understanding, and for allowing us the opportunity to make this right. We are committed to restoring your experience with us to the standard you have known and trusted for the past decade.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We are truly heartbroken to hear about your experience and sincerely apologise for the frustration and disappointment you’ve faced. After 10 years of trusting us, you deserved nothing but smooth, reliable service, and it deeply concerns us that we have let you down. Please know this is not the standard we strive for, nor does it reflect how much we value your loyalty.
Your order has been delayed due to unforeseen technical issues, and we recognise that our communication during this time should have been far clearer and more proactive. You should never have had to chase us to receive what you paid for, and we are genuinely sorry for the added stress this has caused—especially during the holiday season.
We are personally prioritising your order and taking immediate steps to ensure it reaches you without further delay. Beyond this, we are reviewing our processes to prevent such situations from happening again, because your trust and confidence in us matter deeply.
Thank you for your patience, understanding, and for allowing us the opportunity to make this right. We are committed to restoring your experience with us to the standard you have known and trusted for the past decade.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za