1 reviews | Active since Jul 2017
WHAT A WASTE OF MONEY AND TIME
If I could give them -10 stars I would. I ordered two parcels one on 30/11/2025 and the other on 05/12/2025 and in both instances was promised a 4 - 6 business day delivery. I added I note on the last parcel that should the parcels not be delivered on/before 11/12/2025 to please contact me for an alternative address as our offices closed on that date. Trying to contact them by telephone for the last three weeks has been impossible because they are "upgrading to a new system and their telephone lines are temporarily unavailable"!! What kind of company's telephone lines are unavailable at the busiest time of the year?? Despite numerous emails requesting them to change the delivery address these two parcels were addressed to my office address and are currently languishing at their couriers - LPD couriers - who were ALSO requested telephonically to change the delivery address to no avail. The lady I spoke to at LPD confirmed that I had requested them to contact me should the parcels not be delivered on/before 11/12/2025. Yet neither IG nor LPD had the presence of mind to do so. As both these parcels contained gifts I had to go out and replace; the contents of the parcels are superfluous. What a waste of money!!!
Thank you so much for taking the time to speak with me today. I want to express my heartfelt apologies for the frustration and disappointment this situation has caused, especially as your orders were intended to be special gifts. It deeply saddens me that we have let down a valued and cherished client like you — please know this was never our intention.
I want to personally assure you that your case has been escalated as a matter of utmost urgency. I have followed up directly with DPD to ensure that your parcels are delivered today, and I will continue to monitor their progress until they safely reach you.
Your patience, understanding, and unwavering loyalty mean more to us than words can convey. We are truly grateful for the trust you place in us and are committed to restoring your experience to the standard you so rightfully expect.
Once again, I am sincerely sorry for the inconvenience, and I hope we can bring a smile back to your day with the timely delivery of your parcels.
With warmest regards and deepest appreciation,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me today. I want to express my heartfelt apologies for the frustration and disappointment this situation has caused, especially as your orders were intended to be special gifts. It deeply saddens me that we have let down a valued and cherished client like you — please know this was never our intention.
I want to personally assure you that your case has been escalated as a matter of utmost urgency. I have followed up directly with DPD to ensure that your parcels are delivered today, and I will continue to monitor their progress until they safely reach you.
Your patience, understanding, and unwavering loyalty mean more to us than words can convey. We are truly grateful for the trust you place in us and are committed to restoring your experience to the standard you so rightfully expect.
Once again, I am sincerely sorry for the inconvenience, and I hope we can bring a smile back to your day with the timely delivery of your parcels.
With warmest regards and deepest appreciation,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za