1 reviews | Active since Dec 2025
What a disappointing experience
What a disappointing experience this has been so far. I chose Isabella Garcia because I believed it to be a trusted and well-known brand. When I placed my order over the phone, I was informed that the first payment would be processed on 15 October and that my goods would ship 10 days after payment. However, the first payment only went through on 25 October, and based on that, I expected delivery by now. The second payment was processed in November, yet there is still no sign of my parcel. Due to this delay, I’ve run out of my current skincare products and had to purchase alternatives unexpectedly, which was not part of my budget as I assumed my payment to you would cover my skincare needs for the month. I understand there may have been system update issues, but as a first-time client, this experience is extremely disappointing, and I wish I could cancel the transaction.
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I truly appreciate the trust and time you have given me.
Please accept my sincerest apologies for the delay in your delivery. It saddens me that we have caused you any frustration, as you are such a valued member of the Isabella Garcia family. We never want you to feel let down, and I am truly sorry this has been your experience.
As mentioned, our recent system transition caused minor technical difficulties and unforeseen delays. Your patience and understanding mean the world to us, and we are committed to resolving this matter promptly.
I’m pleased to let you know your parcel is now with our courier and has been prioritised for urgent delivery. Should you have any questions or need assistance, please don’t hesitate to reach out — I am here to ensure your experience is seamless and enjoyable.
Thank you again for your kindness, patience, and trust. Clients like you are the heart of Isabella Garcia, and it is an absolute honour to support you on your beauty journey.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I truly appreciate the trust and time you have given me.
Please accept my sincerest apologies for the delay in your delivery. It saddens me that we have caused you any frustration, as you are such a valued member of the Isabella Garcia family. We never want you to feel let down, and I am truly sorry this has been your experience.
As mentioned, our recent system transition caused minor technical difficulties and unforeseen delays. Your patience and understanding mean the world to us, and we are committed to resolving this matter promptly.
I’m pleased to let you know your parcel is now with our courier and has been prioritised for urgent delivery. Should you have any questions or need assistance, please don’t hesitate to reach out — I am here to ensure your experience is seamless and enjoyable.
Thank you again for your kindness, patience, and trust. Clients like you are the heart of Isabella Garcia, and it is an absolute honour to support you on your beauty journey.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za