LT
Linda T
1 reviews | Active since Nov 2024
22 Nov 2024, 09:48
Well I heard of the products from my Mom
Well I heard of the products from my Mom. She actually suggested I take one of her face washes and a serum...after a week only I was amazingly glowing and I decided to give it a go. Upon the arrival of my order they somehow forgot to pack a perfume then I complained about that, they assured me it was packed but I didn't receive it. Well I took offence and I suggested if they really believe I **** then they must come and get the whole box as I won't be working with unreliable people, few days later I received my perfume and the issue was resolved by a kind lady named Simone who actually ignored my attitude because I was really angry on the call and emails. I love the smell of my perfume and all my products
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Replies (1)Isabella Garcia's replyOfficial
22 Nov 2024, 12:06Dear Linda,
Thank you for sharing your experience with us. We’re so glad to hear that our products worked so well for you and that you noticed a glowing difference within just a week—that’s amazing!
Thank you for sharing your experience with us. We’re so glad to hear that our products worked so well for you and that you noticed a glowing difference within just a week—that’s amazing!
We sincerely apologize for the oversight with your initial order and the frustration it caused. We understand how disappointing it must have been, and we truly appreciate your patience while the matter was resolved. Simoné will be delighted to know that her efforts made a positive impact, and we’re proud to have team members like her who are committed to turning things around, even in challenging situations.
We’re thrilled that you’re enjoying the scent of your perfume and the rest of your products. Your satisfaction means the world to us, and we’re here for you whenever you need assistance in the future.
Best regards,
Best regards,
Charlene Sheoraj
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply22 Nov 2024, 12:06
Official
Dear Linda,
Thank you for sharing your experience with us. We’re so glad to hear that our products worked so well for you and that you noticed a glowing difference within just a week—that’s amazing!
Thank you for sharing your experience with us. We’re so glad to hear that our products worked so well for you and that you noticed a glowing difference within just a week—that’s amazing!
We sincerely apologize for the oversight with your initial order and the frustration it caused. We understand how disappointing it must have been, and we truly appreciate your patience while the matter was resolved. Simoné will be delighted to know that her efforts made a positive impact, and we’re proud to have team members like her who are committed to turning things around, even in challenging situations.
We’re thrilled that you’re enjoying the scent of your perfume and the rest of your products. Your satisfaction means the world to us, and we’re here for you whenever you need assistance in the future.
Best regards,
Best regards,
Charlene Sheoraj
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
