JM
Jennifer M
1 reviews | Active since May 2024
07 May 2026, 07:27
Voucher expired
My Husband receives an sms 6 May 2026 that he has a Voucher, when he logged into the website to use the Voucher, it gives him a message that the Voucher has already expired on the 3rd of May 2026, he even received a call from them on the 6th of May 2026 to say that they have sent the voucher via sms, this is a joke
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Isabella Garcia's replyOfficial
14 May 2026, 11:05Dear Jennifer,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration experienced.
Kindly provide us with the voucher code received so that we may gladly assist with reinstating the voucher for you. You are welcome to respond directly to this message with the voucher code, alternatively you may contact our Call Centre, where one of our agents will gladly assist you further.
We look forward to resolving this matter for you as soon as possible.
Wishing you a lovely day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration experienced.
Kindly provide us with the voucher code received so that we may gladly assist with reinstating the voucher for you. You are welcome to respond directly to this message with the voucher code, alternatively you may contact our Call Centre, where one of our agents will gladly assist you further.
We look forward to resolving this matter for you as soon as possible.
Wishing you a lovely day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply14 May 2026, 11:05
Official
Dear Jennifer,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration experienced.
Kindly provide us with the voucher code received so that we may gladly assist with reinstating the voucher for you. You are welcome to respond directly to this message with the voucher code, alternatively you may contact our Call Centre, where one of our agents will gladly assist you further.
We look forward to resolving this matter for you as soon as possible.
Wishing you a lovely day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration experienced.
Kindly provide us with the voucher code received so that we may gladly assist with reinstating the voucher for you. You are welcome to respond directly to this message with the voucher code, alternatively you may contact our Call Centre, where one of our agents will gladly assist you further.
We look forward to resolving this matter for you as soon as possible.
Wishing you a lovely day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za