IJ
Inneke J
1 reviews | Active since Aug 2025
08 Aug 2025, 07:08
VERY VERY BAD SERVICE WOULD NOT RECOMEND
I have requested a cancellation and refund of my order... They said they will call me within 2 to 3 working days... It's been 5 days and I still haven't received a call... Their service is useless and I would not recommend buying anything with them
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Replies (1)
Isabella Garcia's replyOfficial
08 Aug 2025, 08:15Dear Inneke,
I trust this message finds you well.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is invaluable, and we truly appreciate your openness and honesty.
I am also deeply grateful to you for engaging with me and allowing me the opportunity to make the necessary arrangements on your behalf.
Please accept my heartfelt apologies for the inconvenience you have experienced. I am truly sorry for any frustration this may have caused. At Isabella Garcia, we hold our clients’ satisfaction and well-being in the highest regard, and I want to assure you that we take your concerns very seriously. We are actively addressing the matter internally to ensure it is resolved promptly and to your complete satisfaction.
We wish you nothing but the best on your skincare journey, and may the rest of your week be filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is invaluable, and we truly appreciate your openness and honesty.
I am also deeply grateful to you for engaging with me and allowing me the opportunity to make the necessary arrangements on your behalf.
Please accept my heartfelt apologies for the inconvenience you have experienced. I am truly sorry for any frustration this may have caused. At Isabella Garcia, we hold our clients’ satisfaction and well-being in the highest regard, and I want to assure you that we take your concerns very seriously. We are actively addressing the matter internally to ensure it is resolved promptly and to your complete satisfaction.
We wish you nothing but the best on your skincare journey, and may the rest of your week be filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply08 Aug 2025, 08:15
Official
Dear Inneke,
I trust this message finds you well.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is invaluable, and we truly appreciate your openness and honesty.
I am also deeply grateful to you for engaging with me and allowing me the opportunity to make the necessary arrangements on your behalf.
Please accept my heartfelt apologies for the inconvenience you have experienced. I am truly sorry for any frustration this may have caused. At Isabella Garcia, we hold our clients’ satisfaction and well-being in the highest regard, and I want to assure you that we take your concerns very seriously. We are actively addressing the matter internally to ensure it is resolved promptly and to your complete satisfaction.
We wish you nothing but the best on your skincare journey, and may the rest of your week be filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you sincerely for taking the time to share your concerns with us. Your feedback is invaluable, and we truly appreciate your openness and honesty.
I am also deeply grateful to you for engaging with me and allowing me the opportunity to make the necessary arrangements on your behalf.
Please accept my heartfelt apologies for the inconvenience you have experienced. I am truly sorry for any frustration this may have caused. At Isabella Garcia, we hold our clients’ satisfaction and well-being in the highest regard, and I want to assure you that we take your concerns very seriously. We are actively addressing the matter internally to ensure it is resolved promptly and to your complete satisfaction.
We wish you nothing but the best on your skincare journey, and may the rest of your week be filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za