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Sinawo L

1 reviews | Active since Apr 2024

10 Oct 2024, 11:20

Very unhappy customer

I find it absolutely annoying and inconvenient that I constantly need to put a fight when I've clearly stated that I need my refund for goods that I haven’t received.

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply10 Oct 2024, 12:51
Official
Dear Sinawo,
 
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.

Please rest assured that I have made all the required arrangements as we discussed telephonically.
 
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. 
  
Wishing you a lovely day further.
 
Warm Regards,
 
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za 
SL
Sinawo L's update11 Oct 2024, 11:47
Reviewer Update
Hi, I’m still waiting on my refund, please advise on the progress?
Isabella Garcia
Isabella Garcia's reply11 Oct 2024, 11:50
Official
Dear Sinawo,
 
I hope you are well and having a lovely day.

Kindly refer to the email I sent this morning with all the confirmations of our arrangement.
 
I trust you will have a beautiful Friday further
 
Warm Regards,
 
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za