AP
Adele P
1 reviews | Active since Jan 2026
26 Feb 2026, 13:47
Very poor after sales service
First complaint come when I ordered the skin product, they said that the items would be delivered 14 days after the first installment, I have waited nearly a month and a half. The they offered me voucher for the inconvenience, but when I tried to use my voucher on the website, it said the voucher is invalid. he voucher is expiring 28 Feb, after 2 emails not one agent has contacted me to help me to use the voucher
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Replies (1)
Isabella Garcia's replyOfficial
02 Mar 2026, 10:29Dear Adele,
Please accept my sincerest apologies for the inconvenience and frustration you’ve experienced with your recent order and the voucher issue. I completely understand how disappointing it must have been to wait beyond the promised delivery timeframe and then encounter difficulties using the voucher we provided.
As per our recent telephonic discussion, I have personally assisted with placing your order and have ensured that it is being closely followed up via email to prevent any further delays.
We truly value your patience and understanding and deeply regret the inconvenience caused. Please be assured that our team is committed to making this right and ensuring your experience with us is seamless moving forward.
Thank you once again for giving us the opportunity to resolve this matter.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please accept my sincerest apologies for the inconvenience and frustration you’ve experienced with your recent order and the voucher issue. I completely understand how disappointing it must have been to wait beyond the promised delivery timeframe and then encounter difficulties using the voucher we provided.
As per our recent telephonic discussion, I have personally assisted with placing your order and have ensured that it is being closely followed up via email to prevent any further delays.
We truly value your patience and understanding and deeply regret the inconvenience caused. Please be assured that our team is committed to making this right and ensuring your experience with us is seamless moving forward.
Thank you once again for giving us the opportunity to resolve this matter.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Mar 2026, 10:29
Official
Dear Adele,
Please accept my sincerest apologies for the inconvenience and frustration you’ve experienced with your recent order and the voucher issue. I completely understand how disappointing it must have been to wait beyond the promised delivery timeframe and then encounter difficulties using the voucher we provided.
As per our recent telephonic discussion, I have personally assisted with placing your order and have ensured that it is being closely followed up via email to prevent any further delays.
We truly value your patience and understanding and deeply regret the inconvenience caused. Please be assured that our team is committed to making this right and ensuring your experience with us is seamless moving forward.
Thank you once again for giving us the opportunity to resolve this matter.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please accept my sincerest apologies for the inconvenience and frustration you’ve experienced with your recent order and the voucher issue. I completely understand how disappointing it must have been to wait beyond the promised delivery timeframe and then encounter difficulties using the voucher we provided.
As per our recent telephonic discussion, I have personally assisted with placing your order and have ensured that it is being closely followed up via email to prevent any further delays.
We truly value your patience and understanding and deeply regret the inconvenience caused. Please be assured that our team is committed to making this right and ensuring your experience with us is seamless moving forward.
Thank you once again for giving us the opportunity to resolve this matter.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za