1 reviews | Active since Mar 2025
Very disappointed with their service
I ordered a box from Isabella Garcia in October 2025 and made payment on 5 November 2025. I was informed that delivery would take 14 days.
When the box had still not been delivered after this period, I submitted a complaint via their website. I was then contacted by Isabella Garcia, who apologised for the delay. During this call, I informed them that I would no longer be available to receive delivery at the original address after 19 December 2025. I was advised that I could change the delivery address, which I did, and I was assured that the box would be delivered to the new address within 14 days.
As of mid-January 2026, the box has still not been delivered.
I requested a follow-up call regarding this matter and was told that I would be contacted within 48 hours. This call never happened.
Overall, the lack of delivery, repeated delays, and failure to follow up as promised have been extremely disappointing and unprofessional.
Thank you for bringing your experience to our attention.
I want to begin with my sincerest apologies for the repeated delays, missed follow-ups, and the frustration this has caused. I completely understand how disappointing this has been, and please know that your experience is taken with the utmost seriousness—it falls far below the standard of service we strive to provide.
The delays were caused by a technical issue affecting your orders, and our teams have been working tirelessly to resolve it. I have urgently followed up via email to provide you with detailed feedback and ensure that every step is being taken to deliver your products without further delay.
You are a deeply valued client. If you allow me, I will personally escalate your orders, ensure urgent delivery, and follow up at every step until your products are safely in your hands.
Your trust and satisfaction mean the world to us. We are committed to restoring your confidence in Isabella Garcia and ensuring your experience moving forward is seamless, timely, and exceptional.
Should you have any questions or feedback, please don’t hesitate to reach out. I am personally here to support you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your experience to our attention.
I want to begin with my sincerest apologies for the repeated delays, missed follow-ups, and the frustration this has caused. I completely understand how disappointing this has been, and please know that your experience is taken with the utmost seriousness—it falls far below the standard of service we strive to provide.
The delays were caused by a technical issue affecting your orders, and our teams have been working tirelessly to resolve it. I have urgently followed up via email to provide you with detailed feedback and ensure that every step is being taken to deliver your products without further delay.
You are a deeply valued client. If you allow me, I will personally escalate your orders, ensure urgent delivery, and follow up at every step until your products are safely in your hands.
Your trust and satisfaction mean the world to us. We are committed to restoring your confidence in Isabella Garcia and ensuring your experience moving forward is seamless, timely, and exceptional.
Should you have any questions or feedback, please don’t hesitate to reach out. I am personally here to support you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za