SM
Silindile M
1 reviews | Active since Mar 2023
07 Nov 2024, 09:29
Very disappointed
l was debited in twice which is the 26th of October and a debit amount of R671.44 which is a double pay and they informed me its my last installment and new installment for my new order to my surprise this was not communicated with me neither the less, l said its okay as this will mean my installment is not for October and the 26th was not my due date. On the 1st of November l was debited again same amount R671.44 and l requested a refund and now to cancel my membership as they is no order and l have been waiting for assistance and refund.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
07 Nov 2024, 09:41Dear Silindile,
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Wishing you a day filled with peace and positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Wishing you a day filled with peace and positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 Nov 2024, 09:41
Official
Dear Silindile,
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Wishing you a day filled with peace and positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Wishing you a day filled with peace and positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za