DM
Dikeledi M
1 reviews | Active since Jul 2025
18 Jul 2025, 03:16
Very disappointed
I really don't know where to begin. They will send you things you do not need expect you to pay for them, like hair product that a design for white people, they account islwsys increasing cause they send you thing you don't need or use very disappointed, really love their skin care
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Replies (1)
Isabella Garcia's replyOfficial
18 Jul 2025, 09:07Dear Dikeledi,
Thank you for reaching out and for sharing your concerns with us. I’m truly sorry to hear about your disappointment and the frustration you've experienced—please know this is certainly not the experience we want any of our valued clients to have.
I tried to get in touch with you telephonically this morning, but unfortunately wasn’t able to reach you. I have sent you an email and requested that you kindly elaborate a bit more on your query. I’d love to ensure that I understand every part of your concern so that we can assist you as thoroughly and effectively as possible.
We would also love to reassure you that our shampoo and conditioner are formulated for all hair types and are designed to support healthy hair and scalp. That said, we completely understand that preferences may differ, and we want to make sure you receive products that suit your personal needs and expectations.
I’d be more than happy to review your account and assist in resolving any confusion around your orders or charges.
We really value your support and are truly grateful to know you love our skincare—that means the world to us. I’d love the chance to turn this around for you.
Wishing you a truly wonderful Friday.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and for sharing your concerns with us. I’m truly sorry to hear about your disappointment and the frustration you've experienced—please know this is certainly not the experience we want any of our valued clients to have.
I tried to get in touch with you telephonically this morning, but unfortunately wasn’t able to reach you. I have sent you an email and requested that you kindly elaborate a bit more on your query. I’d love to ensure that I understand every part of your concern so that we can assist you as thoroughly and effectively as possible.
We would also love to reassure you that our shampoo and conditioner are formulated for all hair types and are designed to support healthy hair and scalp. That said, we completely understand that preferences may differ, and we want to make sure you receive products that suit your personal needs and expectations.
I’d be more than happy to review your account and assist in resolving any confusion around your orders or charges.
We really value your support and are truly grateful to know you love our skincare—that means the world to us. I’d love the chance to turn this around for you.
Wishing you a truly wonderful Friday.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Jul 2025, 09:07
Official
Dear Dikeledi,
Thank you for reaching out and for sharing your concerns with us. I’m truly sorry to hear about your disappointment and the frustration you've experienced—please know this is certainly not the experience we want any of our valued clients to have.
I tried to get in touch with you telephonically this morning, but unfortunately wasn’t able to reach you. I have sent you an email and requested that you kindly elaborate a bit more on your query. I’d love to ensure that I understand every part of your concern so that we can assist you as thoroughly and effectively as possible.
We would also love to reassure you that our shampoo and conditioner are formulated for all hair types and are designed to support healthy hair and scalp. That said, we completely understand that preferences may differ, and we want to make sure you receive products that suit your personal needs and expectations.
I’d be more than happy to review your account and assist in resolving any confusion around your orders or charges.
We really value your support and are truly grateful to know you love our skincare—that means the world to us. I’d love the chance to turn this around for you.
Wishing you a truly wonderful Friday.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and for sharing your concerns with us. I’m truly sorry to hear about your disappointment and the frustration you've experienced—please know this is certainly not the experience we want any of our valued clients to have.
I tried to get in touch with you telephonically this morning, but unfortunately wasn’t able to reach you. I have sent you an email and requested that you kindly elaborate a bit more on your query. I’d love to ensure that I understand every part of your concern so that we can assist you as thoroughly and effectively as possible.
We would also love to reassure you that our shampoo and conditioner are formulated for all hair types and are designed to support healthy hair and scalp. That said, we completely understand that preferences may differ, and we want to make sure you receive products that suit your personal needs and expectations.
I’d be more than happy to review your account and assist in resolving any confusion around your orders or charges.
We really value your support and are truly grateful to know you love our skincare—that means the world to us. I’d love the chance to turn this around for you.
Wishing you a truly wonderful Friday.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za