NV
Nadine V
1 reviews | Active since Jul 2020
25 Mar 2026, 06:15
Very disappointed
I cancelled my Make up hamper way before it was due to arrive and still it was delivered. I called in several times for them to collect and ensure I am not debited but they still went ahead and debited my account. I even have an SMS to say that someone will call me about the cancellation that was 20 Feb it’s been over a month. I have not heard anything. I am so disappointed in Isabella Garcia. Their excellent service is not the same.
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Replies (1)
Isabella Garcia's replyOfficial
31 Mar 2026, 14:09 Dear Nadine ,
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your Cancelation request.
Wishing you continued success on your skincare journey. We remain at your service should you require any further assistance.
Warm regards,
Charnu du Preez Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your Cancelation request.
Wishing you continued success on your skincare journey. We remain at your service should you require any further assistance.
Warm regards,
Charnu du Preez Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply31 Mar 2026, 14:09
Official
Dear Nadine ,
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your Cancelation request.
Wishing you continued success on your skincare journey. We remain at your service should you require any further assistance.
Warm regards,
Charnu du Preez Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your Cancelation request.
Wishing you continued success on your skincare journey. We remain at your service should you require any further assistance.
Warm regards,
Charnu du Preez Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za