AT
Angie T
1 reviews | Active since Apr 2026
19 Apr 2026, 21:03
Very Bad service, I want my refund 😡
I formally requested cancellation after completing my twelfth month of repayments and had already provided prior notice. Despite this, deductions are still being made from my account, which is unacceptable.
Furthermore, products continue to be sent to me even though the account was cancelled. I have refused to accept these deliveries, as I am no longer liable for any further goods or charges.
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Replies (1)
Isabella Garcia's replyOfficial
23 Apr 2026, 12:07Dear Angie Dzula,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your cancellation and refund request. Your concerns are important to us, and we fully understand the urgency of resolving this matter.
Please note that a consultant has been allocated to your account. You will be contacted shortly, and they will assist you further in addressing your request and bringing this matter to a resolution.
We appreciate your patience and the opportunity to resolve this for you.
Wishing you a pleasant day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your cancellation and refund request. Your concerns are important to us, and we fully understand the urgency of resolving this matter.
Please note that a consultant has been allocated to your account. You will be contacted shortly, and they will assist you further in addressing your request and bringing this matter to a resolution.
We appreciate your patience and the opportunity to resolve this for you.
Wishing you a pleasant day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Apr 2026, 12:07
Official
Dear Angie Dzula,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your cancellation and refund request. Your concerns are important to us, and we fully understand the urgency of resolving this matter.
Please note that a consultant has been allocated to your account. You will be contacted shortly, and they will assist you further in addressing your request and bringing this matter to a resolution.
We appreciate your patience and the opportunity to resolve this for you.
Wishing you a pleasant day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your cancellation and refund request. Your concerns are important to us, and we fully understand the urgency of resolving this matter.
Please note that a consultant has been allocated to your account. You will be contacted shortly, and they will assist you further in addressing your request and bringing this matter to a resolution.
We appreciate your patience and the opportunity to resolve this for you.
Wishing you a pleasant day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za