SM
SIBONGILE M
1 reviews | Active since Apr 2025
29 Jan 2026, 19:10
Very bad service and ****mers
I've asked them to cancel my contract since I didn't receive anything from them, but they didn't cancel it instead they are busy debiting money into my account.
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Replies (1)
Isabella Garcia's replyOfficial
29 Jan 2026, 20:05Dear Sibongile,
Thank you for sharing your feedback. We sincerely apologise for the frustration you have experienced and truly appreciate the opportunity to clarify your order and our processes.
For your reference, our packages are generally delivered within 10 to 14 working days after the first successful debit order, which ensures all details are correctly aligned and serves as a security deposit for the remaining balance.
During the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador, receiving a personalized hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months. Each hamper also includes free gifts and benefits, such as a unique gift with every hamper and early access to new products free of charge. Our 60-day money-back guarantee is explained, and all deliveries include an invoice and statement for convenience.
We understand your concern regarding the debit orders and want to reassure you that an urgent shipment has been arranged. Our team will follow up via email until your hamper has been safely delivered.
We value your experience and are committed to providing clear communication, prompt resolution, and the exceptional service that Isabella Garcia International stands for.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your feedback. We sincerely apologise for the frustration you have experienced and truly appreciate the opportunity to clarify your order and our processes.
For your reference, our packages are generally delivered within 10 to 14 working days after the first successful debit order, which ensures all details are correctly aligned and serves as a security deposit for the remaining balance.
During the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador, receiving a personalized hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months. Each hamper also includes free gifts and benefits, such as a unique gift with every hamper and early access to new products free of charge. Our 60-day money-back guarantee is explained, and all deliveries include an invoice and statement for convenience.
We understand your concern regarding the debit orders and want to reassure you that an urgent shipment has been arranged. Our team will follow up via email until your hamper has been safely delivered.
We value your experience and are committed to providing clear communication, prompt resolution, and the exceptional service that Isabella Garcia International stands for.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply29 Jan 2026, 20:05
Official
Dear Sibongile,
Thank you for sharing your feedback. We sincerely apologise for the frustration you have experienced and truly appreciate the opportunity to clarify your order and our processes.
For your reference, our packages are generally delivered within 10 to 14 working days after the first successful debit order, which ensures all details are correctly aligned and serves as a security deposit for the remaining balance.
During the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador, receiving a personalized hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months. Each hamper also includes free gifts and benefits, such as a unique gift with every hamper and early access to new products free of charge. Our 60-day money-back guarantee is explained, and all deliveries include an invoice and statement for convenience.
We understand your concern regarding the debit orders and want to reassure you that an urgent shipment has been arranged. Our team will follow up via email until your hamper has been safely delivered.
We value your experience and are committed to providing clear communication, prompt resolution, and the exceptional service that Isabella Garcia International stands for.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your feedback. We sincerely apologise for the frustration you have experienced and truly appreciate the opportunity to clarify your order and our processes.
For your reference, our packages are generally delivered within 10 to 14 working days after the first successful debit order, which ensures all details are correctly aligned and serves as a security deposit for the remaining balance.
During the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador, receiving a personalized hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months. Each hamper also includes free gifts and benefits, such as a unique gift with every hamper and early access to new products free of charge. Our 60-day money-back guarantee is explained, and all deliveries include an invoice and statement for convenience.
We understand your concern regarding the debit orders and want to reassure you that an urgent shipment has been arranged. Our team will follow up via email until your hamper has been safely delivered.
We value your experience and are committed to providing clear communication, prompt resolution, and the exceptional service that Isabella Garcia International stands for.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za