SM
Silindile M
1 reviews | Active since Mar 2023
23 Jan 2026, 09:02
Very Angry and disappointed
Isabella sent me a parcel in December l told them l don't want it when the called me they still sent it even though refused it, l have been with them for 2 yeas going 3 this year but they disappointed me time and again. l sent an email immediately when l got it they never responded , l have been sending follow ups with no response, l just want them to come take their stuff and cancel the membership l don't want this anymore.
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Replies (1)
Isabella Garcia's replyOfficial
23 Jan 2026, 18:25Dear Silindile,
Thank you for your message. I sincerely apologise for the repeated frustration and inconvenience you have experienced. I completely understand how upsetting this must have been, especially given your loyalty over the past two years.
I have made all the arrangements as we discussed and followed up on email.
We deeply regret that your experience with us has not reflected the high standard of service we aim to provide. Your feedback is taken very seriously, and we will be addressing this internally to prevent a recurrence.
Should you have any additional questions or concerns, please feel free to reply directly to my email.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to resolve this matter promptly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I sincerely apologise for the repeated frustration and inconvenience you have experienced. I completely understand how upsetting this must have been, especially given your loyalty over the past two years.
I have made all the arrangements as we discussed and followed up on email.
We deeply regret that your experience with us has not reflected the high standard of service we aim to provide. Your feedback is taken very seriously, and we will be addressing this internally to prevent a recurrence.
Should you have any additional questions or concerns, please feel free to reply directly to my email.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to resolve this matter promptly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jan 2026, 18:25
Official
Dear Silindile,
Thank you for your message. I sincerely apologise for the repeated frustration and inconvenience you have experienced. I completely understand how upsetting this must have been, especially given your loyalty over the past two years.
I have made all the arrangements as we discussed and followed up on email.
We deeply regret that your experience with us has not reflected the high standard of service we aim to provide. Your feedback is taken very seriously, and we will be addressing this internally to prevent a recurrence.
Should you have any additional questions or concerns, please feel free to reply directly to my email.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to resolve this matter promptly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I sincerely apologise for the repeated frustration and inconvenience you have experienced. I completely understand how upsetting this must have been, especially given your loyalty over the past two years.
I have made all the arrangements as we discussed and followed up on email.
We deeply regret that your experience with us has not reflected the high standard of service we aim to provide. Your feedback is taken very seriously, and we will be addressing this internally to prevent a recurrence.
Should you have any additional questions or concerns, please feel free to reply directly to my email.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to resolve this matter promptly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za