PF
Pamela F
1 reviews | Active since Nov 2022
05 Apr 2026, 17:07
Useless
Second complaint in the span of a month…… despite being offered a reduced installment they still debit the full amount from my bank account. People working there promise to investigate and call me back but still waiting! Quick to take your money but poor customer service!
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
13 May 2026, 13:52Dear Pamela
We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 May 2026, 13:52
Official
Dear Pamela
We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
PF
Pamela F's updateReviewer Update
14 May 2026, 18:54It’s taken you a month and a half to reply to my complaint and your call centre agents clearly don’t know how to sort out queries let alone phone customers back.
Once my current box is paid up I will never order from Isabella Garcia again
Once my current box is paid up I will never order from Isabella Garcia again
PF
Pamela F's update14 May 2026, 18:54
Reviewer Update
It’s taken you a month and a half to reply to my complaint and your call centre agents clearly don’t know how to sort out queries let alone phone customers back.
Once my current box is paid up I will never order from Isabella Garcia again
Once my current box is paid up I will never order from Isabella Garcia again
Isabella Garcia's replyOfficial
21 May 2026, 12:57 Dear Pamela
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements that were discussed telephonically have been attended to.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements that were discussed telephonically have been attended to.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply21 May 2026, 12:57
Official
Dear Pamela
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements that were discussed telephonically have been attended to.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements that were discussed telephonically have been attended to.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za