ML
Ms L
1 reviews | Active since Oct 2024
28 Jan 2026, 10:48
Urgent: Money Deducted but No Orders Delivered
I am writing to formally complain about an ongoing issue with my account. Money has been repeatedly deducted from my account, but none of the corresponding orders have been delivered.
Despite these deductions, I have not received the items, nor have I received any clear explanation or resolution so far. This situation is very frustrating and unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
28 Jan 2026, 13:35Dear Mpho,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to reassure you that all arrangements discussed telephonically have been attended to and formally confirmed via email. I will continue to follow up closely and remain personally involved until the matter has been fully resolved.
Should you have any further questions or require any additional assistance in the meantime, please do not hesitate to respond directly to this email. We are fully committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to reassure you that all arrangements discussed telephonically have been attended to and formally confirmed via email. I will continue to follow up closely and remain personally involved until the matter has been fully resolved.
Should you have any further questions or require any additional assistance in the meantime, please do not hesitate to respond directly to this email. We are fully committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply28 Jan 2026, 13:35
Official
Dear Mpho,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to reassure you that all arrangements discussed telephonically have been attended to and formally confirmed via email. I will continue to follow up closely and remain personally involved until the matter has been fully resolved.
Should you have any further questions or require any additional assistance in the meantime, please do not hesitate to respond directly to this email. We are fully committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to reassure you that all arrangements discussed telephonically have been attended to and formally confirmed via email. I will continue to follow up closely and remain personally involved until the matter has been fully resolved.
Should you have any further questions or require any additional assistance in the meantime, please do not hesitate to respond directly to this email. We are fully committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za