MN
Melissa N
1 reviews | Active since Jul 2025
05 Dec 2025, 07:20
Urgent Follow-Up Required – Order Placed on 27 November
Hello,
I am writing to follow up on my order placed on 27 November. I received the initial confirmation but have not received any further updates regarding processing or shipping.
I have tried calling the provided number, but it appears to be down. I have also sent several emails and only received an automated response stating a 48-hour turnaround time, which has now passed.
As a first-time customer who has already paid R800.00, I am extremely disappointed. I have not received my perfume, and I have had no communication regarding my order status.
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Replies (1)
Isabella Garcia's replyOfficial
05 Dec 2025, 09:06Dear Melissa,
I hope you’re well.
Thank you so much for our wonderful conversation today — it was an absolute pleasure speaking with you, and I truly appreciate the trust and time you’ve given me.
I sincerely apologise for the delay in your delivery. It saddens me that this caused any frustration, as you are such a valued member of the Isabella Garcia family. Our recent system transition led to minor technical issues and unforeseen delays, and I truly appreciate your patience and understanding.
I’m happy to share that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring its progress to ensure it reaches you as quickly as possible. Should you need any assistance in the meantime, I’m here to help.
Thank you again for your patience, trust, and kindness. It’s clients like you who make our work at Isabella Garcia so meaningful, and I look forward to delighting you not only with our products but with the care you truly deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you’re well.
Thank you so much for our wonderful conversation today — it was an absolute pleasure speaking with you, and I truly appreciate the trust and time you’ve given me.
I sincerely apologise for the delay in your delivery. It saddens me that this caused any frustration, as you are such a valued member of the Isabella Garcia family. Our recent system transition led to minor technical issues and unforeseen delays, and I truly appreciate your patience and understanding.
I’m happy to share that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring its progress to ensure it reaches you as quickly as possible. Should you need any assistance in the meantime, I’m here to help.
Thank you again for your patience, trust, and kindness. It’s clients like you who make our work at Isabella Garcia so meaningful, and I look forward to delighting you not only with our products but with the care you truly deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Dec 2025, 09:06
Official
Dear Melissa,
I hope you’re well.
Thank you so much for our wonderful conversation today — it was an absolute pleasure speaking with you, and I truly appreciate the trust and time you’ve given me.
I sincerely apologise for the delay in your delivery. It saddens me that this caused any frustration, as you are such a valued member of the Isabella Garcia family. Our recent system transition led to minor technical issues and unforeseen delays, and I truly appreciate your patience and understanding.
I’m happy to share that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring its progress to ensure it reaches you as quickly as possible. Should you need any assistance in the meantime, I’m here to help.
Thank you again for your patience, trust, and kindness. It’s clients like you who make our work at Isabella Garcia so meaningful, and I look forward to delighting you not only with our products but with the care you truly deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you’re well.
Thank you so much for our wonderful conversation today — it was an absolute pleasure speaking with you, and I truly appreciate the trust and time you’ve given me.
I sincerely apologise for the delay in your delivery. It saddens me that this caused any frustration, as you are such a valued member of the Isabella Garcia family. Our recent system transition led to minor technical issues and unforeseen delays, and I truly appreciate your patience and understanding.
I’m happy to share that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring its progress to ensure it reaches you as quickly as possible. Should you need any assistance in the meantime, I’m here to help.
Thank you again for your patience, trust, and kindness. It’s clients like you who make our work at Isabella Garcia so meaningful, and I look forward to delighting you not only with our products but with the care you truly deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za