Upset customer

I have an account with Isabella Garcia International and I order products yearly and get debited a certain amount monthly. So, my current debit order is R119.56 but this month I was debited over R381. I wrote an email to Isabella Garcia International asking why am I being debited more than 3 times the amount I should be debited and they told me that it's because I agreed to purchase other products on the 8th of September 2023 of which I did not. I had received a call on the 8th of September and listened to the lady that was selling products to me and I told her that I don't wish to proceed at that point and that I would like to speak to my partner and she confirmed that we won't proceed and that no products will be delivered to me and I also didn't even give her my new address because I didn't want to receive the products. And as agreed, no products were sent to me and no one called me again asking if I would like to proceed or not. Then the next thing I am debited for the products I did not buy because I listened to the sales agent selling products to me, so basically at Isabella once you receive their sales call you already agree 🤷♀️. Now they don't want to listened to the call or even resolve the matter and send my money back to my account. No one is taking my query seriously or even trying to resolve it in the whole company. The lady "Precious Kifuabala" that is responding to my email doesn't even call me or even try to help me or even try to understand to say the least, she didn't even escalate my query correctly.

I an very livid at this point and I want my money sent back to my account but no one wants to help.

People should never take sales calls from Isabella because immediately you answer, you owe them