Unwanted products

<p>Good day,</p> <p>I was contacted by an IG call centre agent and was offered free samples, which I accepted. I asked if this is free and the consultant confirmed. I received my package and continued to "share" my free products with my friends. They all thanked me for the presents but afterwards I found an invoice at the bottom of the box. Amount due and installments to be paid. First of all. In the box was products that I do not use nor asked for. I use the shampoo, conditioner and day face cream. That is it. Secondly, the contents of the box was not confirmed nor discussed with me. The total due and payments due as regulated by the Consumer Protection Act was not discussed with me. Thirdly, I was placed under the impression that this was a gift as confirmed by the consultant. If I knew it incurred costs I would have said no as my child was diagnosed with Cancer and I cannot afford it at the moment. I continued to send an email stating my case via the website. I was contacted by a sales consultant who wanted to know how what my experience was with the new samples. I started to discuss my situation with the consultant and when I came to the paying part I was informed that I am a beauty ambassador for IG. No, I am a customer. She said that she will be making a note on the system. I had one missed call from IG on Monday but could not take the call as my son was receiving Chemo. Since then I have not tried to contact IG again, they have not either. I just feel that I the sales staff are not being truthfull when doing their telephonic sales pitch and that payments and total due must be discussed and confirmed. This was not good practice. And although I love their products this experience will tempt me never to buy from them again. </p>