JP
Jill P
1 reviews | Active since Jan 2024
01 Dec 2025, 14:19
Unwanted order
How does IG get to send parcels without you ordering anything and the next thing you know they're debiting your account. IG please send your courier to collect this parcel. I did not order anything, nor did I click any of the numerous links you people send to trap unsuspecting customers like myself.
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Replies (2)0
Replies (2)JP
Jill P's updateReviewer Update
01 Dec 2025, 15:23Sorted, thank you
JP
Jill P's update01 Dec 2025, 15:23
Reviewer Update
Sorted, thank you
Isabella Garcia's replyOfficial
01 Dec 2025, 15:57Dear Jill,
Thank you so much for taking the time to speak with me earlier — it was truly a pleasure connecting with you and assisting you personally.
I completely understand how concerning it must have felt to receive a parcel and a debit when you believed you had not placed an order. Please allow me to clarify: as part of our process, during the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador. This includes receiving a personalised hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months.
That said, I sincerely apologise for the confusion and inconvenience this situation has caused. I have already completed the arrangements we discussed on our call and have followed up on email.
Should you need any further assistance, I am always here to support you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier — it was truly a pleasure connecting with you and assisting you personally.
I completely understand how concerning it must have felt to receive a parcel and a debit when you believed you had not placed an order. Please allow me to clarify: as part of our process, during the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador. This includes receiving a personalised hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months.
That said, I sincerely apologise for the confusion and inconvenience this situation has caused. I have already completed the arrangements we discussed on our call and have followed up on email.
Should you need any further assistance, I am always here to support you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Dec 2025, 15:57
Official
Dear Jill,
Thank you so much for taking the time to speak with me earlier — it was truly a pleasure connecting with you and assisting you personally.
I completely understand how concerning it must have felt to receive a parcel and a debit when you believed you had not placed an order. Please allow me to clarify: as part of our process, during the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador. This includes receiving a personalised hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months.
That said, I sincerely apologise for the confusion and inconvenience this situation has caused. I have already completed the arrangements we discussed on our call and have followed up on email.
Should you need any further assistance, I am always here to support you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier — it was truly a pleasure connecting with you and assisting you personally.
I completely understand how concerning it must have felt to receive a parcel and a debit when you believed you had not placed an order. Please allow me to clarify: as part of our process, during the initial sales call, clients are informed that they will become an Isabella Garcia Ambassador. This includes receiving a personalised hamper of beauty products every 12 months, with the price per product remaining the same for at least the first 12 months.
That said, I sincerely apologise for the confusion and inconvenience this situation has caused. I have already completed the arrangements we discussed on our call and have followed up on email.
Should you need any further assistance, I am always here to support you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za