KJ
Kyiri J

1 reviews | Active since Jul 2023

24 Oct 2024, 15:09

Unwanted Delivery (without Consent)

I have ordered my package and agreed to a certain amount, so they phoned me one day again and promised this free gifts, on arrival I found that they have charged me for the items, on the invoice they send with the parcel. My installment went from R405 to R970 a month for 12 months. Left it there, about three days ago, they re-send the whole order again, without phoning me or asking me if i am interested in the package again, as I received another invoice for x12 months again, now starting to frustrate me, as it is not affordable to pay that large amount every month, I LOVE the products, don't get me wrong. but, the installment is too high, I did send them a mail asking for my latest statement and to please explain how do they just send a parcel without consent (as it is a lot of money) and even asking if I wanted the same products again. No one has gotten back to me as yet. Parcel is with me, I would have loved to just top-up with some of the products, but not the whole (same) order again. Hopefully someone will see this and get back to me.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply25 Oct 2024, 12:04
Official
Dear Kyiri,

Thank you sincerely for bringing your concerns to our attention. Your feedback is incredibly valuable to us, and we are fully committed to addressing and resolving the matter swiftly and with care.

I appreciate the opportunity to clarify our processes with you, and I want to assure you that all the necessary arrangements have been made as we discussed during our call. I have also sent a follow-up email with further details to ensure everything is as seamless as possible.

Please accept our apologies for any inconvenience you may have encountered. At Isabella Garcia, we are genuinely passionate about your well-being and dedicated to delivering a service experience that is nothing less than exceptional.

Wishing you a wonderful day ahead.

Warm Regards,Andri Olivier
 Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za