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Freddie B

1 reviews | Active since Jul 2017

04 May 2020, 11:58

************ sales pitch costs a pensioner a LOT of money!

These guys are ************ and their business model clearly shows NO morality.

Calling up a 74 year old PENSIONER at an inconvenient time. Convincing her with a very sly sales pitch to "receive" almost R 5 000 worth of make-up. MIND YOU, she rarely uses any make-up and when she does it is basically just lipstick and eye-shadow. WHY on earth would she want this expensive kit.

Also note that she expressly told the sales consultant that she is a pensioner and thus cannot afford expensive stuff. He however convinced her by bringing her under the impression that she would only have to pay R 378.03 for the products. She was not aware that this amount would be deducted from her account monthly for 12 months!

SHE ALSO NEVER ORDERED THIS PRODUCT, IT WAS ALMOST FORCED ON HER WHILE SHE WAS BUSY WITH MORE IMPORTANT THINGS!

I demand you rush to collect your (freaking expensive) ******* and cancel the debit orders as well as reverse the first payments wrongfully taken from her account in order to prevent me from taking further legal action.

[NOTE that my mother also had a similar experience with you, so I am getting fed-up with you!!!]

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Replies (4)
Isabella Garcia
Isabella Garcia's reply04 May 2020, 16:09
Official
Dear Freddie,

I trust that you are well and thank you for bringing this to our attention.

Kindly be advised that I have been in contact with your Grandmother regarding this complaint and confirmed with her that I have listened to the sales call in order to confirm what had transpired.

I would like to sincerely apologise regarding the sale that was conducted as the consultant was very quick and not clear in mentioning to Mrs Wagner what amount was to be paid towards the hamper per month. In no way does Isabella Garcia condone such behaviour or allow our clients to be misinformed in this manner. Therefore this will most certainly be dealt with internally.

As confirmed with Mrs Wagner, I have cancelled her account with Isabella Garcia and arranged a collection of all the products as received as she mentioned that she did not use any of the products. I have also confirmed that Isabella Garcia will refund the amount paid once the products are received back at our Logistics department.

Once again, please accept my sincerest apologises and please let me know should you have any other enquiries.

Wishing you a lovely day further.

Best regards,

Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
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Freddie B's update04 May 2020, 17:08
Reviewer Update
Thank you for the swift response. I am very pleased with the manner that you dealt with the matter. I would like to suggest that your company avoid making cold calls to (especially) persons over 65 because I always find it very unsettling how easily they are convinced. I am probably not the only child/grandchild who would respond to anything similar in the same or even a more drastic way.

Thank you for resolving the matter quickly!
Isabella Garcia
Isabella Garcia's reply05 May 2020, 11:15
Official
Dear Freddie,
 
Thank you for your response.

I understand your frustration and concerns and will be sure to mention this to the management team.

Glad that I could have been of assistance! Have a great day.
 
Warm regards,

Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
FB
Freddie B's update12 Dec 2020, 11:38
Reviewer Update
Can you please send me proof that the deductions was indeed refunded. I am unable to find any such payments on her bank statements!