Unsatisfied services
I have been trying to call and their lines don't go through even the emails.
How do I contact the sales rep because when they looking for sales they contact you but when I want something I cant get a hold of them.
I took out their products and still awaiting delivery.
Helpful (0)
Replies (4)0
Replies (4)
Isabella Garcia's replyOfficial
02 Dec 2025, 10:22Dear Thembi,
Thank you so much for the lovely conversation today. It was truly a pleasure assisting you, and I appreciate the time you took to reach out and share your concern.
I sincerely apologise that you were unable to reach us telephonically. We recently transitioned to a new system, and our phone lines are temporarily switched off while the update is finalised. We are also experiencing a high influx of queries, which has caused slight delays on email. Rest assured we are prioritising it.
Please accept my heartfelt apologies for the delay in your delivery. You are an important and valued part of the Isabella Garcia family, and I am truly sorry for any inconvenience this has caused. As discussed, our orders are generally delivered within 10–14 working days from the first successful instalment.
To prioritise your experience, I have placed your order on urgent priority. Once your instalment clears, I will personally ensure your products are dispatched and will follow up with you every step of the way.
Thank you for your patience, kindness, and the trust you place in us. It is truly appreciated, and I look forward to ensuring a smooth and delightful delivery experience for you.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Thank you so much for the lovely conversation today. It was truly a pleasure assisting you, and I appreciate the time you took to reach out and share your concern.
I sincerely apologise that you were unable to reach us telephonically. We recently transitioned to a new system, and our phone lines are temporarily switched off while the update is finalised. We are also experiencing a high influx of queries, which has caused slight delays on email. Rest assured we are prioritising it.
Please accept my heartfelt apologies for the delay in your delivery. You are an important and valued part of the Isabella Garcia family, and I am truly sorry for any inconvenience this has caused. As discussed, our orders are generally delivered within 10–14 working days from the first successful instalment.
To prioritise your experience, I have placed your order on urgent priority. Once your instalment clears, I will personally ensure your products are dispatched and will follow up with you every step of the way.
Thank you for your patience, kindness, and the trust you place in us. It is truly appreciated, and I look forward to ensuring a smooth and delightful delivery experience for you.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Isabella Garcia's reply02 Dec 2025, 10:22
Official
Dear Thembi,
Thank you so much for the lovely conversation today. It was truly a pleasure assisting you, and I appreciate the time you took to reach out and share your concern.
I sincerely apologise that you were unable to reach us telephonically. We recently transitioned to a new system, and our phone lines are temporarily switched off while the update is finalised. We are also experiencing a high influx of queries, which has caused slight delays on email. Rest assured we are prioritising it.
Please accept my heartfelt apologies for the delay in your delivery. You are an important and valued part of the Isabella Garcia family, and I am truly sorry for any inconvenience this has caused. As discussed, our orders are generally delivered within 10–14 working days from the first successful instalment.
To prioritise your experience, I have placed your order on urgent priority. Once your instalment clears, I will personally ensure your products are dispatched and will follow up with you every step of the way.
Thank you for your patience, kindness, and the trust you place in us. It is truly appreciated, and I look forward to ensuring a smooth and delightful delivery experience for you.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Thank you so much for the lovely conversation today. It was truly a pleasure assisting you, and I appreciate the time you took to reach out and share your concern.
I sincerely apologise that you were unable to reach us telephonically. We recently transitioned to a new system, and our phone lines are temporarily switched off while the update is finalised. We are also experiencing a high influx of queries, which has caused slight delays on email. Rest assured we are prioritising it.
Please accept my heartfelt apologies for the delay in your delivery. You are an important and valued part of the Isabella Garcia family, and I am truly sorry for any inconvenience this has caused. As discussed, our orders are generally delivered within 10–14 working days from the first successful instalment.
To prioritise your experience, I have placed your order on urgent priority. Once your instalment clears, I will personally ensure your products are dispatched and will follow up with you every step of the way.
Thank you for your patience, kindness, and the trust you place in us. It is truly appreciated, and I look forward to ensuring a smooth and delightful delivery experience for you.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
's updateReviewer Update
02 Dec 2025, 10:39Thanks so much for your quick response.
's update02 Dec 2025, 10:39
Reviewer Update
Thanks so much for your quick response.
Isabella Garcia's replyOfficial
02 Dec 2025, 11:01Dear Thembi,
Thank you so much for your response and for allowing me the opportunity to assist you. I truly appreciate it, and I look forward to resolving this matter for you with the utmost care.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Thank you so much for your response and for allowing me the opportunity to assist you. I truly appreciate it, and I look forward to resolving this matter for you with the utmost care.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Isabella Garcia's reply02 Dec 2025, 11:01
Official
Dear Thembi,
Thank you so much for your response and for allowing me the opportunity to assist you. I truly appreciate it, and I look forward to resolving this matter for you with the utmost care.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Thank you so much for your response and for allowing me the opportunity to assist you. I truly appreciate it, and I look forward to resolving this matter for you with the utmost care.
With warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Isabella Garcia's replyOfficial
08 Dec 2025, 13:06Dear Thembi,
Thank you so much for taking the time to speak with me again. I truly appreciate your willingness to connect.
Please accept my sincerest apologies for the delay. As discussed, I have sent you a follow-up email and will await your feedback so that I may personally assist in resolving your delivery and bringing this matter to a smooth conclusion for you.
Thank you for your continued patience, kindness, and the trust you place in us. It genuinely means the world to me, and I look forward to ensuring a seamless and delightful delivery experience for you.
With my warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me again. I truly appreciate your willingness to connect.
Please accept my sincerest apologies for the delay. As discussed, I have sent you a follow-up email and will await your feedback so that I may personally assist in resolving your delivery and bringing this matter to a smooth conclusion for you.
Thank you for your continued patience, kindness, and the trust you place in us. It genuinely means the world to me, and I look forward to ensuring a seamless and delightful delivery experience for you.
With my warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Isabella Garcia's reply08 Dec 2025, 13:06
Official
Dear Thembi,
Thank you so much for taking the time to speak with me again. I truly appreciate your willingness to connect.
Please accept my sincerest apologies for the delay. As discussed, I have sent you a follow-up email and will await your feedback so that I may personally assist in resolving your delivery and bringing this matter to a smooth conclusion for you.
Thank you for your continued patience, kindness, and the trust you place in us. It genuinely means the world to me, and I look forward to ensuring a seamless and delightful delivery experience for you.
With my warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me again. I truly appreciate your willingness to connect.
Please accept my sincerest apologies for the delay. As discussed, I have sent you a follow-up email and will await your feedback so that I may personally assist in resolving your delivery and bringing this matter to a smooth conclusion for you.
Thank you for your continued patience, kindness, and the trust you place in us. It genuinely means the world to me, and I look forward to ensuring a seamless and delightful delivery experience for you.
With my warmest regards,
Beautifully yours,
Andri Olivier
Client Care Assistant Manager
www.isabellagarcia.co.za