Unsafe to use

Dear Gwendolyn,

Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.

Regarding the breakouts you’ve experienced, as discussed during our call and previous correspondence, skin sensitivities can be influenced by several factors, including:

Reactions to specific ingredients

Adjustments when introducing new products

A mismatch between product selection and your unique skin needs

Hormonal changes

Please rest assured that our skincare range is dermatologically approved and clinically tested to meet stringent international safety standards. Each product undergoes rigorous independent testing by dermatologists and skin scientists to support healthy, radiant skin. Our dedicated formulation chemists remain committed to delivering the highest quality products in line with regulatory guidelines and client expectations.

While our range is designed to cater to various skin types, we understand that individual experiences may differ.

Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up until the matter is fully resolved and you are completely satisfied.

Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring this matter is addressed fully and to your satisfaction.

Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za