“Unredeemed Voucher Expired – Companies Refuse to Fix Their Mistake”

I am extremely frustrated and disappointed with the poor service I’ve received regarding a so-called “free gift” voucher (EPB***) from Isabel Garcia and Platinum Life.

I reached out well within time to get assistance with redeeming this R600 voucher, yet despite my efforts, I was never properly assisted. As a direct result of this lack of support, the voucher expired without ever being used something both companies have already acknowledged and can confirm on their end.

So here is the simple question: if the voucher was never used and the failure lies in your inability to assist me in time, what exactly is the problem with re-issuing a new voucher?

Instead of resolving this quickly and professionally, I’ve been dragged through endless back-and-forth emails with so-called “specialised client liaisons” who have proven to be anything but helpful. All I keep receiving are apologies not solutions.

This matter could have been resolved long ago by simply re-issuing the voucher. That would demonstrate actual customer service and accountability. Instead, I’ve experienced delays, incompetence, and a complete lack of ownership.

At this point, I am tired of the run-around. A replacement voucher would have resolved everything cleanly and without unnecessary frustration. It is a simple fix.

Please don’t come back with another apology, come back with a proper resolution. Surprise me by doing something effective for once, not by continuing this cycle of poor service.