MR
Melani R

1 reviews | Active since Sept 2011

10 Dec 2015, 14:35

Unprofessional

I was contacted by a sales person who started rambling off her sales pitch before even asking me if it is a convenient time to speak. Then asked if she could go ahead and capture the deal. I told het that I want to have a look at my budget first as I have extra expenses next year. She then continued to explain to me why I will be saving. Again I told her that I wanted to look at my budget first and that it is not a convenient time for me to speak. She asked me when she can phone me and I told her 12h00. I wanted to take up the offer and waited until 13h00 for the call. I was phoned a couple of days later at 15h30 in the afternoon which at point in time was not a convenient for me to speak asked that she call me at 16h30. She rep**** stating she only works until 16h00 and asked if she can phone in the morning. I said yes, she asked what time. I was still thinking at what meetings I had in the morning to give her a convenient time when she said \You tell me to phone you after 12h00 and when I phone you are not there. It is difficult to get a hold of you and when I do you tell me it is not a convenient time to speak"I took offensive and therefore decided not to take up the offer"""

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply10 Dec 2015, 15:31
Official
Hello Melaans,

Thank you for taking my call.

Please accept our sincerest apologies for the inconvenience you have experienced in respect to inadequate service in this matter.

At Isabella Garcia, we take pride in our clients' satisfaction. Unfortunately, we did not meet your, or our own, expectations.

As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.

We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.

Again, we sincerely apologise for this matter, and if there is anything further we can assist you with, please let me know and we will be happy to help!

May you have a wonderful day.

Kind regards,

Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za