Unpleasant telephonic cancellations experience.

I just had one of the worst experiences with an Isabella Garcia cancellation agent. I recently spoke to an agent named Pam from the coms or cancellations department, politely advising her of my reasons for wanting to cancel the hamper. Pam from the word go tried to pitch all possible solutions to have me not cancel the product, which I respected. I politely advised her that I am in no position to take on the product or debit after giving it some thought. The agent sarcastically then turns to ask "So why did you sign up in the first place?".. I again politely advised her that it that the cancelation had nothing to do with dissatisfaction of the brand or its products but merely for my own personal reasons. The call now goes from from politeness to the agent becoming sarcastic and aggressive in her tone and delivery which was felt through the phone. I gave her my hear to pitch her suggestions or offers in trying to get me to stay however after me politely giving my cancellation reasons, she then persists with an aggressive tone which in turn had me now riled up. I requested that she provides me her name and surname and again, in an aggressive tone the agent said: and I quote "I am the only Pam in this department" basically refusing to give me her surname. I have had many pleasant experiences with the company and can point out that after today, I do not want to be associated with the brand any longer. I am frustrated that this agent had the audacity to startle my morning!!!!!