Unknown debit order.

Item: Isabella Garcia
Rating: 1
Author: Nosipho D

I want Isabela Garcia to stop deducting money in my account with immediate effect . They know that they didn't give me anything that makes me owe them money. They keep deducting and I have to reverse with a penalty of R40 per reversal. Now when I reverse, they debit again randomly and if I have insufficient funds. I pay a penalty of R115. This is unfair. I didn't take any product from them. They are causing me unnecessary distress and inconvenience. Whether debit, they use the reference: F 506 765 M *** and my ID no is ***. Thank you

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

14 Mar 2022, 09:32

Dear Mariska,

Thank you for bringing your complaint to our attention we appreciate your feedback.

Please note that Isabella Garcia has a cancellation process that must be followed. The cancellation process is also clearly explained in our Terms & Conditions that is received with every order and is also available for your perusal on our website: www.isabellagarcia.co.za

Please note that we are always here at your service and you may call our Client Care department at any time on *** for any inquiries or if you would like to cancel.

Please note that we have sent you an email to resolve your query.

We wish you the absolute best on your skincare journey going forward.

Wishing you a lovely weekend ahead.

Warm Regards,

Sulaine McGeer

Client Care Manager

Isabella Garcia International (Pty) Ltd

www.isabellagarcia.co.za

Isabella Garcia's reply14 Mar 2022, 09:32

Official