TH
Tiffany H
1 reviews | Active since Mar 2025
17 Mar 2025, 12:10
Unhappy with product and service
I sent an email to Isabella Garcia explaining that I'd like to cancel and no longer want to receive skincare products because it's no working for my skin.
A few days later, I received a call and spoke to one of the call centre agents. She said that she'll call me back to confirm whether I want to take the package or not. I haven't received another phone call yet but a package got delivered today.
What should I do regarding this matter?
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Replies (1)
Isabella Garcia's replyOfficial
17 Mar 2025, 12:36Dear Tiffany,
Thank you for taking my call today. It was truly a pleasure speaking with you and having the opportunity to assist you.
Please rest assured that I have made all the necessary arrangements as we discussed telephonically.
I sincerely apologize for any inconvenience you may have experienced. Your well-being is incredibly important to us, and we remain committed to delivering the exceptional service you deserve.
Additionally, I have requested the last agreement recording and will provide you with the necessary feedback as soon as possible.
Wishing you a wonderful rest of your day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call today. It was truly a pleasure speaking with you and having the opportunity to assist you.
Please rest assured that I have made all the necessary arrangements as we discussed telephonically.
I sincerely apologize for any inconvenience you may have experienced. Your well-being is incredibly important to us, and we remain committed to delivering the exceptional service you deserve.
Additionally, I have requested the last agreement recording and will provide you with the necessary feedback as soon as possible.
Wishing you a wonderful rest of your day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Mar 2025, 12:36
Official
Dear Tiffany,
Thank you for taking my call today. It was truly a pleasure speaking with you and having the opportunity to assist you.
Please rest assured that I have made all the necessary arrangements as we discussed telephonically.
I sincerely apologize for any inconvenience you may have experienced. Your well-being is incredibly important to us, and we remain committed to delivering the exceptional service you deserve.
Additionally, I have requested the last agreement recording and will provide you with the necessary feedback as soon as possible.
Wishing you a wonderful rest of your day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call today. It was truly a pleasure speaking with you and having the opportunity to assist you.
Please rest assured that I have made all the necessary arrangements as we discussed telephonically.
I sincerely apologize for any inconvenience you may have experienced. Your well-being is incredibly important to us, and we remain committed to delivering the exceptional service you deserve.
Additionally, I have requested the last agreement recording and will provide you with the necessary feedback as soon as possible.
Wishing you a wonderful rest of your day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za