Unhappy Customer - Isabella Garcia

Item: Isabella Garcia
Rating: 1
Author: Taryn N

I was contact by Isabella Garcia to become a ambassador and was offered the face products that I would pay off monthly. I started using the products and the day and night cream burnt when I app**** it. After getting in touch with a consultant they swopped the day and night cream. Everything this fine until a month of using the products my face was red all day, ****les did not stop coming up (this I know can happen with new products but it normally settles after 2 weeks or so) I now have black heads I didn't have before and I have terrible dark marks that are very visible on my face that I never had before.

I contacted the head office and requested a cancellation on the monthly subscription on the 31.10.2023 and to date 9 days later I am yet to receive any feedback or a call.

I personally do not recommend this product as it has caused terrible what looks like scaring on my face.

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

09 Nov 2023, 11:11

Good day, Taryn.

I would like to express my gratitude for your time during our recent conversation. It was indeed a pleasure to engage with you and an honor to have the opportunity to serve you.

I want to assure you that I have diligently executed all the necessary arrangements as per our telephone discussion and will follow up with you via e-mail to ensure your entire complaint is resolved.

We understand that you may have encountered some inconveniences, and for this, we sincerely apologize. Your well-being is of paramount importance to us, and we are unwavering in our commitment to providing exceptional service.

We wish you the absolute best on your skincare journey going forward, may you have a great week ahead

Wishing you a delightful day ahead.

Warm Regards,

Andri Olivier
Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply09 Nov 2023, 11:11

Official