BS
Boitumelo S
1 reviews | Active since Jan 2025
31 Jan 2026, 15:23
Unhappy customer
They called me offered me products I told them i am unemployed the lady advised me to share bank details and she will only get back to me to check if I am able to afford. Only to find out this morning debicheck went through my account without my concern
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Replies (1)
Isabella Garcia's replyOfficial
02 Feb 2026, 09:52Dear Boitumelo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress this situation has caused, and I appreciate the opportunity to clarify the matter for you.
Please be assured that this is not reflective of the standard of service we strive to provide. All necessary arrangements have been completed and confirmed via email. I will continue to personally follow up until this matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to this email. We are committed to resolving this matter fully and restoring your confidence in our service.
Once again, I extend my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress this situation has caused, and I appreciate the opportunity to clarify the matter for you.
Please be assured that this is not reflective of the standard of service we strive to provide. All necessary arrangements have been completed and confirmed via email. I will continue to personally follow up until this matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to this email. We are committed to resolving this matter fully and restoring your confidence in our service.
Once again, I extend my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Feb 2026, 09:52
Official
Dear Boitumelo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress this situation has caused, and I appreciate the opportunity to clarify the matter for you.
Please be assured that this is not reflective of the standard of service we strive to provide. All necessary arrangements have been completed and confirmed via email. I will continue to personally follow up until this matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to this email. We are committed to resolving this matter fully and restoring your confidence in our service.
Once again, I extend my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress this situation has caused, and I appreciate the opportunity to clarify the matter for you.
Please be assured that this is not reflective of the standard of service we strive to provide. All necessary arrangements have been completed and confirmed via email. I will continue to personally follow up until this matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to this email. We are committed to resolving this matter fully and restoring your confidence in our service.
Once again, I extend my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za