LN
Lufunolwawe N
1 reviews | Active since May 2024
31 Jan 2025, 12:22
unhappy client with ****les breakout after using the product
I bought the product in September 2024, and within the first month, I experienced a breakout of ****les. I raised a complaint, and they sent me a different face cream that was supposed to help. Five months later, I'm still dealing with the same problems—****les and dark marks. I have to wear makeup to cover the blemishes. Prior to using the product, my skin was clear with only occasional ****les and no dark spots. The product is not worth the purchase
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Replies (1)
Isabella Garcia's replyOfficial
31 Jan 2025, 14:29Dear Lufunolwawe,
Thank you for reaching out and sharing your experience. We sincerely regret to hear that our product did not meet your expectations and that you have not seen the desired results. At Isabella Garcia International, the well-being of our clients and the effectiveness of our skincare range remain our top priorities.
Please rest assured that our products are dermatologically approved and clinically tested to meet the highest international safety standards. Each formulation undergoes extensive independent testing by dermatologists and skin scientists to ensure it supports healthy, radiant skin. While our range is carefully designed to cater to a variety of skin types, we completely understand that individual skin responses may vary.
We appreciate that you allowed us the opportunity to assist by providing an alternative product, and we are truly sorry to hear that you are still experiencing concerns. I have followed up with uoi on email and you are welcome to bring your concerns to our attention.
Your feedback is incredibly valuable to us, and we remain committed to providing products that align with both regulatory guidelines and our clients’ expectations. We look forward to assisting you and hope to restore your confidence in our skincare range.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and sharing your experience. We sincerely regret to hear that our product did not meet your expectations and that you have not seen the desired results. At Isabella Garcia International, the well-being of our clients and the effectiveness of our skincare range remain our top priorities.
Please rest assured that our products are dermatologically approved and clinically tested to meet the highest international safety standards. Each formulation undergoes extensive independent testing by dermatologists and skin scientists to ensure it supports healthy, radiant skin. While our range is carefully designed to cater to a variety of skin types, we completely understand that individual skin responses may vary.
We appreciate that you allowed us the opportunity to assist by providing an alternative product, and we are truly sorry to hear that you are still experiencing concerns. I have followed up with uoi on email and you are welcome to bring your concerns to our attention.
Your feedback is incredibly valuable to us, and we remain committed to providing products that align with both regulatory guidelines and our clients’ expectations. We look forward to assisting you and hope to restore your confidence in our skincare range.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply31 Jan 2025, 14:29
Official
Dear Lufunolwawe,
Thank you for reaching out and sharing your experience. We sincerely regret to hear that our product did not meet your expectations and that you have not seen the desired results. At Isabella Garcia International, the well-being of our clients and the effectiveness of our skincare range remain our top priorities.
Please rest assured that our products are dermatologically approved and clinically tested to meet the highest international safety standards. Each formulation undergoes extensive independent testing by dermatologists and skin scientists to ensure it supports healthy, radiant skin. While our range is carefully designed to cater to a variety of skin types, we completely understand that individual skin responses may vary.
We appreciate that you allowed us the opportunity to assist by providing an alternative product, and we are truly sorry to hear that you are still experiencing concerns. I have followed up with uoi on email and you are welcome to bring your concerns to our attention.
Your feedback is incredibly valuable to us, and we remain committed to providing products that align with both regulatory guidelines and our clients’ expectations. We look forward to assisting you and hope to restore your confidence in our skincare range.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and sharing your experience. We sincerely regret to hear that our product did not meet your expectations and that you have not seen the desired results. At Isabella Garcia International, the well-being of our clients and the effectiveness of our skincare range remain our top priorities.
Please rest assured that our products are dermatologically approved and clinically tested to meet the highest international safety standards. Each formulation undergoes extensive independent testing by dermatologists and skin scientists to ensure it supports healthy, radiant skin. While our range is carefully designed to cater to a variety of skin types, we completely understand that individual skin responses may vary.
We appreciate that you allowed us the opportunity to assist by providing an alternative product, and we are truly sorry to hear that you are still experiencing concerns. I have followed up with uoi on email and you are welcome to bring your concerns to our attention.
Your feedback is incredibly valuable to us, and we remain committed to providing products that align with both regulatory guidelines and our clients’ expectations. We look forward to assisting you and hope to restore your confidence in our skincare range.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za