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Zanele N
1 reviews | Active since Aug 2017
03 Dec 2020, 15:23
Unhappy client ***
NOT A HAPPY CLIENT
I was supposed to receive my order today. A delivery guy came today at my complex, I authorised the security guy to open for him and they did, but he never came to deliver my order. I did not receive any call from him or what so ever.
I am a very unhappy client since the order was made for tomorrow as a gift to someone special.
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Helpful (0)
Replies (2)0
Replies (2)
Isabella Garcia's replyOfficial
04 Dec 2020, 10:08Dear Zanele,
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
On behalf of Isabella Garcia, we are truly sorry for the miscommunication that occurred between yourself and your complex security guard. As per our telephonic discussion your parcel has not been dispatched from our Mail Room as website orders are delivered within 4-6 working days.
You will receive a notification from our couriers as soon as your parcel is out on delivery.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged urgent delivery for you for next week.
May you have a great weekend
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
On behalf of Isabella Garcia, we are truly sorry for the miscommunication that occurred between yourself and your complex security guard. As per our telephonic discussion your parcel has not been dispatched from our Mail Room as website orders are delivered within 4-6 working days.
You will receive a notification from our couriers as soon as your parcel is out on delivery.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged urgent delivery for you for next week.
May you have a great weekend
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Dec 2020, 10:08
Official
Dear Zanele,
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
On behalf of Isabella Garcia, we are truly sorry for the miscommunication that occurred between yourself and your complex security guard. As per our telephonic discussion your parcel has not been dispatched from our Mail Room as website orders are delivered within 4-6 working days.
You will receive a notification from our couriers as soon as your parcel is out on delivery.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged urgent delivery for you for next week.
May you have a great weekend
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
On behalf of Isabella Garcia, we are truly sorry for the miscommunication that occurred between yourself and your complex security guard. As per our telephonic discussion your parcel has not been dispatched from our Mail Room as website orders are delivered within 4-6 working days.
You will receive a notification from our couriers as soon as your parcel is out on delivery.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged urgent delivery for you for next week.
May you have a great weekend
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
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Zanele N's updateReviewer Update
04 Dec 2020, 16:37Thank you so much for taking your time to get back to me. I really appreciate it. I have spoken to the security guards and have launched a complaint to the comples to find out who might have used my details to get access to the complex in the name of delivery. I apologize for jumping in to conclusion and assumed it was you guys, i guess is because the only order i am waiting for is from you only.
I truly appreciate
Thank you once more
I truly appreciate
Thank you once more
ZN
Zanele N's update04 Dec 2020, 16:37
Reviewer Update
Thank you so much for taking your time to get back to me. I really appreciate it. I have spoken to the security guards and have launched a complaint to the comples to find out who might have used my details to get access to the complex in the name of delivery. I apologize for jumping in to conclusion and assumed it was you guys, i guess is because the only order i am waiting for is from you only.
I truly appreciate
Thank you once more
I truly appreciate
Thank you once more