GX
Glamour X
1 reviews | Active since Mar 2026
13 Mar 2026, 11:03
Unhappy client about IG client service
I ordered an IG Serum Package that didnt arrive on time I ended upcancelling the order , after my firstpayment in October , a number of emails and call have been made to IG to get a refund but I am always given empty promise that a consultant will call me . My account got debited again for the same package without any communication , and IG decided to send me the package again which i sent back beacuse i dont want it anymore. Until now I havent got my refund from October/ November 2025 we are now in March 2026 they're busy making empty promises.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
13 Mar 2026, 12:34Dear Glamour
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"
Isabella Garcia's reply13 Mar 2026, 12:34
Official
Dear Glamour
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"