Unhappy client

I had an account/profile with Isabella Garcia and I requested for cancelation at the end of the period due many different reasons. My requested was then loaded but not finalized because someone from retentions department had to call me to finalize the request.

She then tried to retain me as a client, which is fine. I therefore ordered 2 perfumes with her on the 15th of June 2023. On the call I asked her to change the debit order date to be on the 25th of each month, she asked me if we could start the debit order on the 25th of June 2023 and then I said "yes I don't have a problem as long as I would have received my products by then". She said that she will make sure I get my products this week. Well, to my surprise this morning (19/06/2023) I get an SMS saying that I will only receive my products in 2-3 weeks. Like how??? This ****ed me off so much and I tried calling but no one answered the phone and I was holding for over 30 minutes for just someone to answer. Like I mean, I was promised to get my products this week but now the SMS says 2-3 weeks, what is that???????? Over and above that, I specifically asked that the 1st debit order must go off after I have received the products but now I'm told I will receive them in 2-3 weeks yet the debit order will be going off on the 23rd considering that 25th falls on a Sunday, like what is that?? At this point I am so not happy with this whole thing and the way I am so livid I wish I could just cancel the whole thing because what is this????