RL
Renecia L
1 reviews | Active since Jul 2022
12 Jan 2023, 09:26
Unhappy client
I placed an order on the 10.1.23 and the proof of payment was sent to ***. I called on the 11th spoke to Simone who gave me order number *** and would follow up for me. I called back spoke to Lee-Ann Fuhri and sent her the proof of payment as well. This morning I spoke to Charlene who confirmed that the payment details were not updated yet. My problem is- Isabella Garcia is being advertised as an international company but it feels like they are providing a third world country service. I have been having issues since day one the products are amazing but I can't say the same for the service
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Replies (1)
Isabella Garcia's replyOfficial
12 Jan 2023, 11:58Dear Renecia,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention. We appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention. We appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Jan 2023, 11:58
Official
Dear Renecia,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention. We appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention. We appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za